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It is home to more than thirty thousand people and is within a couple of minutes' worth of drive to major cities. Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.Parkville is one of the many unincorporated communities in Baltimore County, Maryland.Any unsafe conditions are immediately reported to leadership. Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications.Ensure the proper execution of assigned foodservice and beverage programs and procedures.Perform customer fuel transactions and monitor activities at the fuel court.Pull expired items, document, and discard Check expiration codes, face and inspect all items.Replenish products and supplies to ensure the store is always stocked.Prepare all made to order food and/or beverages according to recipe or customer specifications.Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone O Assist customers with items that are not available using the Self-Checkout system alone, including: O Troubleshoot the equipment and escalate issues when necessary O Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential Self-Checkout system as needed to help speed along their checkout experience O Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the O Always present and engaged with all customers Perform the following duties related to Customer Self Service machines:.Activate fuel and gift cards and ensure cash drawers balance at the end of shift Maintain proper cash levels in register drawer. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products.Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection.Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service.
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The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty. The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions.